Our Privacy Policy
This privacy policy sets out how Pink Sherbet Designs Limited uses and protects any information that you give us when you use this website or our offline services.
Pink Sherbet Designs Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or engaging in our offline services, then you can be assured that it will only be used in accordance with this privacy statement.
Pink Sherbet Designs Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted here. You are deemed to have accepted our terms and conditions and the terms of the privacy policy on receipt of any payment we receive from you that is associated with your order (your engagement with our services) and/or your first use of the Website following the policy alterations. You should check this page from time to time to ensure that you are happy with any changes.
You may contact Pink Sherbet Designs Limited by email at contact@pinksherbetdesigns.co.uk or via post at
Pink Sherbet Designs Limited, 38 Hesketh Way, Bromborough, Wirral, CH62 2EL
This policy is effective from 21/05/2018.
This privacy policy applies between you, the User of this Website and Pink Sherbet Designs Ltd the owner and provider of this Website. Pink Sherbet Designs Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of this Website and the services provided by Pink Sherbet Designs Limited.
This privacy policy applies only to the actions of Pink Sherbet Designs Limited and users with respect to this Website and our offline services. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
Please read this privacy policy carefully.
Definitions and interpretation
In this privacy policy, the following definitions are used:
Data/Information
collectively all information that you submit to Pink Sherbet Designs Limited via the Website and any other communication channel. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
Pink Sherbet Designs Limited of 38 Hesketh Way, Bromborough, Wirral, CH62 2EL
Registered offices at 72b New Court Way, Ormskirk, England, L39 2YT
(Company Registration Number: 06069770)
User or you
any third party who accesses the Website and uses our services who is not either (i) employed by Pink Sherbet Designs Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Pink Sherbet Designs Limited
and accessing the Website in connection with the provision of such services;
and the website that you are currently using, www.pinksherbetdeisgns.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
In this privacy policy, unless the context requires a different interpretation:
• the singular includes the plural and vice versa;
• references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
• a reference to a person includes firms, companies, government entities, trusts and partnerships;
• "including" is understood to mean "including without limitation";
• reference to any statutory provision includes any modification or amendment of it;
• the headings and sub-headings do not form part of this privacy policy.
What we collect
We may collect the following Data, which includes personal Data, from you:
This may include a selection or all of the following…
• Your full name
• Your partner's/relative's/friend's full name (this depends on the type of products you order)
• Your home address (or any address you choose to provide)
• Your email address (or any email address you choose to provide)
• Your telephone number (or any email address you choose to provide)
• Your website URL with username and login password (or any email address you choose to provide)
• as well as other event details like event date, event location, event host's names, guest names, gift list information (login details including username and password) etc.
Any information (data) you supply us with is given at your discretion and in each case, in accordance with this privacy policy.
What we do with the information we gather?
Whilst in our possession your data will be treated with the utmost care and stored securely.
The information (data) you provide us with will only ever be used for the following purposes…
• For internal record keeping.
• To send you information about the service(s) you have expressed an interest in
• To process your actual order
• To generate quotation and invoice documents by external service www.zoho.com
• To contact you throughout the order process to request the information (data) required to personalise your order.
• To personalise your order/personalised printed items as this is the very basis of their functionality.
• To keep you updated on your order progress and status.
You may choose to supply us with other personal information (data) to feature on your personalised order i.e. printed personalised items. When comsidering what information you would like to be printed on your presonalised printed items (your order) be sure to read this entire privacy policy so you are fully informed of how your information will be managed.
Access to our computers is secured by password. Our computers are regularly backed up to external hard drives, which along with our computers are always kept in our locked office.
Any information that has been transmitted to paper is filed and kept secure in our locked office.
Pink Sherbet Designs Limited may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website.
Do we share personal data?
We do not share data for any purpose that is not essential to the processing of your order. Please read the following carefully and know that by making any payment to us is confirmation that you have read and agree to this entire Privacy Policy -
Please be aware that your printed items are printed by external professional printers therefore any data you supply to be featured on your printed items will be in their possession temporarily (during the printing process)/ This is essential to the operation of our business as without our external professional printers the business could not exist.
As the printers send your printed items to us via courier your data will also be in their possession temporally, however it will be in a sealed parcel.
Our external professional printers have absolutely no interest in reading, storing or sharing your data, however we cannot be held responsible for the security of the data you have chosen to feature on your printed items whilst your printed items are with the printers or any courier they choose to use.
We send the artwork for your printed items to our external printers by either uploading it directly to their website or via the website known as WeTransfer, which is a cloud-based computer file transfer service.
Your printed items may also be passed to our freelance colleagues who work from home to be hand-finished - for example… to have ribbon bows, embellishments and other hand-finishings applied. Again, these external parities have no interest in reading, storing or sharing your data, however we cannot be held responsible for the security of the data you have chosen to feature on your printed items whilst they are in their possession.
All of the above third parties are (in fact ANY third party, particularly those mentioned throughout this privacy policy is) responsible for their own General Data Protection Regulation (GDPR) Compliance, therefore we cannot be held responsible for the security of the data featured on your printed items whilst in any third party’s possession. Again, these third parties are essential to the processing of your order so please rest assured that they are not in any way non-essential third parties in that WE ARE NOT selling or sharing your data to them for any inappropriate or law-breaking purposes.
We may have a few spare copies of your printed items printed for us to keep and to use as part of our portfolio for showing to other potential clients. Therefore the data you choose for us to feature on your printed items may be on display to the public in our studio or any other location we may choose to display our work. If your invitations are on display in a location where we are not present at all times we will block out your printed contact details (only contact details) using permanent marker. In these cases your name and any other name and information featured on your printed items will still be readable to effectively show the functionality of the item to other potential customers. We cannot be held responsible for the removal of personalised copies of your printed items from our office or any other location by a third party without us realising it.
We will photograph your printed items to share on our website and social media platforms as a way of displaying our ongoing work to the world in order to attract more business. We will never share photographs which feature your contact details (for example telephone number, home address, email address), however your full names, guest names, event date and time and location may be visible.
We cannot guarantee the security of any data you send to us via email or text. As mentioned earlier in this privacy policy we endeavour to do our best to protect your personal Data. However, transmission of information over the internet or via any form of digital message/media is not entirely secure and is done at your own risk.
If you are not local to us we may send you your order via Royal Mail or a delivery courier such as DPD or Parcelforce. These companies should comply with Data Protection Act 1998 and the General Data Protection Regulation 2018 and only use your personal data to provide the service neccessary. They should not sell or re-distribute your data. They have a responsibility to us as their customers. Again, we cannot be held responsible for the security of the data you have chosen to feature on your printed items whilst they are in any courier’s possession.
Please be aware, you may receive an email/text with updates on delivery or status of your order from couriers we choose to use.
Please bear all of the above in mind when placing an order with us and supplying us with data you wish us to feature on your order/printed items. As by making any payment to us at all you are confirming you have read our terms and conditions and this privacy policy in full and that you are fully aware of all we have documented here.
IMPORTANT: We are unable to share the identity of our external printers or freelancers so please bear this in mind when placing an order and supplying the information to feature on your order/printed items. Concealing the identities of our external printers and freelancers is integral to the success of our business.
Other than the third parties mentioned above we will not release your data to any other third party. Those third parties mentioned above are essential for the processing of your order, we would NEVER release your data to any other party.
Payment Information
As payment is most often received from the buyer by us via internet Banking we are not privy to your payment information. If however you are owed any funds by us and supply us with your bank details for us to transfer money into your account please be aware that this is at your discretion and we can not be held responsible for this information being intercepted by any third party.
Changes of business ownership and control
Pink Sherbet Designs Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Pink Sherbet Designs Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Functionality of the Website
To use all features and functions available on the Website, you may be required to submit certain Data.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting external sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You have the right to ask for a copy of any of your personal Data held by Pink Sherbet Designs Limited (where such Data is held) under the Data Protection Act 1998 and General Data Protection Regulation 2018 on payment of a small fee, which will not exceed £5.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at Pink Sherbet Designs Limited of 38 Hesketh Way, Bromborough, Wirral, CH62 2EL or email contact@pinksherbetdesigns.co.uk. We will promptly correct any information found to be incorrect.
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you. Once you have ceased engaing in our services we will hold our data for a maximum of 12 months.
Right to be forgotten
You can request to have ALL data that we have stored on you to be erased from our systems. To do this please email us at contact@pinksherbetdesigns.co.uk
If you have any questions regarding our privacy policy please don’t hesitate to contact us.
General
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.